代做MGT5395 A Systems Approach to Technology Management 2024/2025调试SPSS

Assessment Brief 2024/2025

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Assignment Information

1. QUESTION/ DESCRIPTION OF ACTIVITY

This is an individual assignment.

Context

NexBank is a well-established mid-sized bank (£50-100bn in assets) headquartered in the UK with a strong regional presence. The bank is organized into four main business divisions: Retail Banking, Corporate Banking, Risk Management, and a Sustainability & Innovation Unit. With an extensive network of branches and a legacy IT infrastructure, NexBank is now under pressure to integrate digital technologies across its operations in order to transform. its business model.

The Challenge

In response to new UK regulatory requirements issued by the Financial Conduct Authority (FCA) and the Department for Business, Energy & Industrial Strategy (BEIS), NexBank must now report on its Scope 3 greenhouse gas (GHG) emissions. These regulations mandate that banks provide transparent, accurate, and continuous reporting on emissions generated indirectly through their value chain – including emissions from suppliers, partners, and the use of funds by customers. Failure to comply could result in fines, reputational damage, and difficulties in raising capital.

Different parts of the bank are not functioning well together to implement the system, and this means that the bank as a whole cannot report on or manage its emissions. New legislation is now in force that requires banks to explain how they will be reporting their emissions and subsequently to provide those reports, or they will face fines, and it will be difficult for them to raise capital.

Describe how you would use the Soft Systems Methodology (SSM) to identify the individuals and groups that should be involved in the process, how you would engage with them, how you would use the tools of the SSM to identify a solution, and how the re-designed socio-technical system might be evaluated.

Assessment Brief

· This assessment is designed to test your understanding of the soft systems methodology and socio-technical systems theory.

· The scenario above deliberately doesn’t detail the bank or the situation. You need to make this up. Create a fictitious bank and describe a fictitious situational issue in enough detail to show how you will apply the SSM. (Be careful not to go into too much detail so that it takes up the word count that you need for the rest of the.)

· Ensure the situational issue you invent allows you to fully express your understanding of the SSM, why it is relevant to the situation, how to apply it, and how to validate it using socio-technical systems theory.

· Describe in detail each step of the SSM and what you would do to carry out each of the steps.

· Show how you would use socio-technical systems theory to evaluate the resulting sociotechnical system before it is implemented.

· Identify any risks involved in carrying out each of the steps and how you would manage these

· Consider how you would ensure the longer-term (ongoing) management of the transformation.

**The purpose of this assessment is to demonstrate that you know how you would approach the problem presented using SSM to find the solution. You do not need to provide a solution.**

Proposed Report Outline

The following provides some advice on the report’s structure (Section headings and content) and some guidance on how the marks will be distributed amongst the different components of the report. These are included in brackets at the end of each paragraph. Use these percentages to guide you in the relative level of detail needed in each part.

Background (20%)

Introduce NexBank and describe the situation that you are facing. Identify the worldviews and draw a rich picture. Note: you will need to make some assumptions here that go beyond the description above.

1. Introduction (10%)

Give a very brief history of the origins of SSM. Explain how ideas borrowed from complex systems theory are adopted in the SSM, and outline some of the key assumptions behind the methodology. In what circumstances would you consider using the SSM? Outline the origins and purpose of socio-technical systems theory and suggest how the two frameworks should inform. each other in the analysis of the transformation process (as you will need to explicitly link insights from SSM with the evaluative framework of socio-technical systems theory later).

2. Application of SSM (30%)

List the steps used in SSM and how they relate to each other (include a diagram). Describe in detail how you would carry out each step to find a solution to the situation in your fictitious bank. Take care to include a description of how you would use SSM to:

i. ensure everyone understands the current situation (i.e. how would you construct the baseline purposeful activity map);

ii. derive the ‘PQR’ of the Root Definition;

iii. help everyone identify and understand the range of perspectives (worldviews) held by different actors in the company;

iv. summarise (i)-(iii) in a table using the CATWOE framework;

v. use this understanding to help all actors respect different worldviews but identify the compromise that is needed;

vi. co-create the design for a new set of processes (linked purposeful activities) that the organisation should follow.

Explain how the outcomes of this transformation should be monitored and evaluated for continuous refinement and improvement of the socio-technical system. Note that you do not need to find a solution; just describe the steps (i) – (vi) you would take to find a solution.

Application of Socio-Technical Systems Theory (25%)

List the elements of Sociotechnical Systems Theory. Explain how you would apply each of the elements to evaluate the design of a new sociotechnical system delivered by the SSM. Explain how you would act on the outcome of that evaluation.

Conclusions (15%)

In this final section, describe the steps you would take to identify the key risks associated with the transformation and how to manage these. (Again, note that you do not need to identify the risks, just the steps needed to identify them). Consider how the transformation should be managed in the medium- to long-term to ensure that the solution is continuously evaluated and refined as required. What do you think is the single most important lesson a company should learn from the SSM approach?

2. ASSESSMENT RUBRIC/ CRITERIA